Privacy Policy

1. Introduction

Welcome to SRWBILL ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP billing software service.

By using SRWBILL, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register for our service:

• Full name
• Email address
• Phone number
• Business name and details
• Billing address
• Payment information (processed securely through third-party payment processors)

2.2 Business Data

When you use our ERP software, we collect and store:

• Customer and supplier information
• Product and inventory data
• Invoice and transaction records
• Financial reports and GST information
• Account groups and voucher data

2.3 Technical Information

We automatically collect certain information when you access our service:

• IP address
• Browser type and version
• Device information
• Operating system
• Usage patterns and preferences
• Log data and session information

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our ERP billing software
• Account Management: To create and manage your user account
• Billing and Payments: To process subscription payments and generate invoices
• Customer Support: To respond to your inquiries and provide technical assistance
• Communications: To send important updates, security alerts, and service notifications
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers in India. We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication measures
• Regular backups to prevent data loss

4.2 Data Retention

We retain your information for as long as your account is active or as needed to provide services. Even after account deletion, we may retain certain information as required by law or for legitimate business purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (payment gateways)
• Email delivery services
• Cloud hosting and infrastructure
• Analytics and monitoring

These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government investigations
• Compliance with applicable laws and regulations
• Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information through your account settings at any time.

6.2 Data Portability

You have the right to request a copy of your data in a commonly used format.

6.3 Deletion

You can request deletion of your account and associated data. Please note that some information may be retained as required by law.

6.4 Marketing Communications

You can opt-out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

6.5 Cookies

You can control cookie preferences through your browser settings. Note that disabling cookies may affect service functionality.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze usage patterns and improve our service
• Provide personalized content

You can control cookies through your browser settings, but this may limit certain features of our service.

8. Children's Privacy

SRWBILL is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

While we primarily operate in India, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a notice in your account dashboard

Your continued use of SRWBILL after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Data Protection Officer

For privacy-related concerns or to exercise your rights, you can contact our Data Protection Officer:

13. Compliance

SRWBILL complies with applicable data protection laws including:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian data protection regulations